Return Policy

Return & Exchange Policy

At Private Life, each item is carefully inspected before shipping to ensure it meets our quality standards. Due to the nature of our products, we do not offer returns or refunds.

No Returns or Refunds

All sales are final. We do not accept returns or provide refunds for reasons including, but not limited to:

Incorrect size or fit
Change of mind
Color or style preference
Delayed delivery once shipped

We strongly encourage customers to review product descriptions, sizing charts, and images carefully before placing an order.

Exchanges (Extreme Circumstances Only)

Exchanges are considered only in rare and extreme circumstances, such as:

You received a defective item
You received the wrong item compared to your order
The item arrived damaged due to manufacturing issues (not wear and tear)

All exchange requests are subject to review and approval by our team.

Exchange Conditions

If an exchange is approved:

The request must be made within 24 hours of delivery
The item must be unworn, unwashed, and unused
All original tags and packaging must be intact
Proof of issue (photos or video) is required
Approved exchanges will be for the same item (size or color only), subject to availability

We reserve the right to deny any exchange that does not meet these conditions.

Non-Exchangeable Items

The following items are not eligible for exchange under any circumstances:

Sale or discounted items
Items damaged due to misuse, washing, or improper care
Items reported after the allowed request period

Shipping Costs

Customers are responsible for all shipping costs related to approved exchanges unless the error was made on our end.

Final Decision

All exchange approvals are at the sole discretion of our specialist team. Our decision is final.

If you believe your situation qualifies for an exchange, please contact us at Privatelifethecollective@outlook.com within the stated timeframe with your order number and clear evidence of the issue.